These Terms of Service ("Terms") govern your access to and use of AuthentiqDocs ("the Service") - a document workspace operated by Kwickswap Technologies Limited (RC-8607983), a company incorporated under the laws of the Federal Republic of Nigeria ("Kwickswap", "we", "us", or "our").
By creating an account, signing in, or otherwise accessing the Service, you ("you", "Customer") agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to both you personally and the organisation.
If you do not agree with any part of these Terms, you must not use the Service.
1. Definitions
- Account - the credentialed access you (or a user authorised by your organisation) use to sign in to the Service.
- Customer Data - all documents, certificates, metadata, recipient lists, audit logs, and any other content you upload, generate, or transmit through the Service.
- Order - the subscription plan, billing terms, and any signed proposal or order form you accept.
- Subscription Term - the period during which your subscription is active, as set out in your Order.
- Workspace - the private tenant within the Service allocated to your organisation, with its own users, documents, and signing key.
2. Description of the Service
AuthentiqDocs is a hosted document workspace that lets organisations issue, manage, share, and verify documents (including certificates, policies, licences, and submission packs). Core capabilities include cryptographic QR-based verification, expiry-date tracking with automated reminders, approval routing, client document rooms, audit logging, and white-labelled custom-domain delivery.
We may add, modify, or discontinue features from time to time. We will not materially reduce the core functionality you are paying for during your then-current Subscription Term without offering a prorated refund.
3. Account Registration and Eligibility
The Service is intended for businesses and the personnel they authorise. By creating an Account, you confirm that:
- You are at least 18 years of age and have legal capacity to enter into a binding agreement.
- You will provide accurate, complete, and current information.
- You will keep your credentials confidential and notify us promptly of any unauthorised access at security@authentiqdocs.com.
- You are responsible for all activity that occurs under any Account in your Workspace.
The Service is currently invite-only. We reserve the right to refuse, suspend, or terminate any Account at our discretion, subject to the cancellation and refund provisions below.
4. Subscription Plans, Setup Fees, and Payment
4.1 Plans
The Service is offered on tiered monthly subscription plans (currently Starter, Business, Professional, and Enterprise) as published on our pricing page or as set out in your Order. Each plan includes limits on storage, users, and client rooms; exceeding those limits may require upgrading to a higher tier.
4.2 Onboarding
All plans include onboarding support covering configuration of your Workspace, custom-domain wiring, branding, up to five (5) certificate templates, migration of up to 1,000 existing records, training, and 30 days of hyper-care support. Enterprise engagements may be subject to a separately quoted onboarding fee set out in your Order.
4.3 Billing currency
The default invoicing currency is Nigerian Naira (NGN). USD invoicing is available on written request and may be subject to bank conversion fees applied at our then-current rate.
4.4 Auto-renewal and term
Subscriptions automatically renew at the end of each Subscription Term (monthly or annually, as elected) unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term. Annual prepay receives a one-month discount, as published.
4.5 Late payment
If payment is more than fourteen (14) days overdue, we may suspend Service access to your Workspace until the outstanding balance is settled. Customer Data is preserved during suspension and will not be deleted on account of late payment alone.
4.6 Taxes
All fees are exclusive of applicable taxes, including VAT, withholding tax, and any other government-imposed levies, which are your responsibility unless we are required by law to collect them.
5. Acceptable Use
You agree not to, and not to permit any user to:
- Use the Service to issue, store, or transmit content that is unlawful, fraudulent, infringing, defamatory, or that violates the privacy or intellectual property rights of any person;
- Forge documents, misrepresent the authenticity of any document, or use the Service to mislead any third party as to the source or validity of any record;
- Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service, except to the extent expressly permitted by applicable law;
- Resell, sublicense, or commercially exploit the Service without our prior written consent;
- Use the Service to send unsolicited bulk communications, malware, or any code intended to disrupt, damage, or gain unauthorised access to any system;
- Circumvent any access controls, rate limits, or usage restrictions; or
- Use the Service in a manner that violates the laws of the Federal Republic of Nigeria or any other applicable jurisdiction.
We reserve the right to investigate and respond to suspected violations, including by suspending Accounts and removing offending content.
6. Customer Data
6.1 Ownership
As between you and Kwickswap, you retain all right, title, and interest in and to your Customer Data. We claim no ownership over any document you upload or generate using the Service.
6.2 Limited licence to us
You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely to the extent necessary to provide, secure, and improve the Service for you, and to comply with applicable law.
6.3 Your responsibilities
You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Data, and for obtaining all necessary consents and rights to upload it. You must not upload Customer Data that you do not have the right to share with us.
6.4 Export and deletion
You may export your Customer Data at any time during the Subscription Term through the Service's export functionality. Upon termination, you will have ninety (90) days from the termination date to export your data, after which we will permanently delete it from production systems within thirty (30) days, and from encrypted backups within ninety (90) days, in each case subject to any legal retention obligations.
7. Intellectual Property
The Service, including the underlying software, designs, trademarks, and documentation, is and remains the exclusive property of Kwickswap and its licensors. These Terms do not grant you any right, title, or licence to our intellectual property other than the limited right to use the Service in accordance with these Terms.
You may use our trademarks only as we explicitly authorise. We may use your name and logo in customer lists and case studies with your prior written consent.
8. Confidentiality
Each party may have access to non-public, confidential information of the other ("Confidential Information"). Confidential Information includes Customer Data, business plans, technical specifications, and pricing. The receiving party agrees to:
- Use Confidential Information only to perform its obligations under these Terms;
- Protect Confidential Information using the same standard of care it uses for its own confidential information of like importance, but not less than reasonable care;
- Not disclose Confidential Information to third parties except to employees, contractors, or advisors with a need to know who are bound by confidentiality obligations at least as protective as these Terms.
Confidential Information does not include information that is or becomes publicly available without breach, that was independently developed without use of the other party's Confidential Information, or that is required to be disclosed by law or court order (with prompt notice where lawful).
9. Service Availability and Support
We target 99.5% monthly uptime for the Service, excluding scheduled maintenance (announced at least 48 hours in advance) and downtime caused by factors outside our reasonable control (force majeure, third-party infrastructure failure, internet routing issues).
Standard support is available every working day in Nigeria via email and WhatsApp. Professional and Enterprise plans receive priority response times and a named account manager as set out in their Order.
10. Warranties and Disclaimer
We warrant that the Service will perform materially in accordance with our then-current published documentation. Your exclusive remedy for breach of this warranty is, at our option, to repair the defect, provide a workaround, or refund the prorated portion of fees for the affected period.
Except as expressly set out in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or trade usage.
11. Limitation of Liability
To the maximum extent permitted by applicable law, in no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of goodwill, or loss of data, even if advised of the possibility of such damages.
Each party's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees paid or payable by you to us in the twelve (12) months immediately preceding the event giving rise to liability.
Nothing in these Terms excludes or limits either party's liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded.
12. Indemnification
By you. You agree to defend, indemnify, and hold harmless Kwickswap, its officers, employees, and agents from any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) Customer Data, (b) your or your users' breach of these Terms, or (c) your violation of any applicable law.
By us. We will defend, indemnify, and hold you harmless from any third-party claim alleging that your use of the Service, as authorised under these Terms, infringes that third party's intellectual property rights, and pay any settlement we approve or final judgment awarded against you, provided you promptly notify us of the claim, give us sole control of the defence, and reasonably cooperate.
13. Term and Termination
These Terms apply from the date you first access the Service and continue until terminated.
- For convenience. Either party may terminate at the end of the then-current Subscription Term by giving thirty (30) days' written notice.
- For cause. Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to cure within fifteen (15) days of written notice of the breach.
- For insolvency. Either party may terminate immediately if the other becomes insolvent, enters administration, or is wound up.
Upon termination, your access to the Service will end, but the data-export and retention timelines in Section 6.4 apply. Sections that by their nature should survive termination (including 6, 7, 8, 10, 11, 12, and 16) will survive.
14. Changes to the Service and to These Terms
We may modify the Service and these Terms from time to time. For material changes, we will provide at least thirty (30) days' notice by email or in-app notification before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If a change materially diminishes your rights, you may terminate the affected portion of your subscription and receive a prorated refund for prepaid amounts.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws principles.
Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation between the parties for a period of thirty (30) days. If unresolved, the dispute will be referred to mediation under the Lagos Multi-Door Courthouse rules. If mediation fails, the courts of Lagos State, Nigeria shall have exclusive jurisdiction.
16. General Provisions
- Entire agreement. These Terms, together with any Order and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements relating to the Service.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.
- Severability. If any provision is held unenforceable, the remaining provisions will continue in full force.
- Waiver. No waiver of any provision will be effective unless in writing and signed by the waiving party.
- Notices. Notices to us must be sent to legal@authentiqdocs.com. Notices to you may be sent to the administrator email on file for your Workspace.
- Force majeure. Neither party will be liable for delay or failure caused by events beyond its reasonable control.
17. Contact
Kwickswap Technologies Limited
RC-8607983
Lagos, Nigeria
Email: legal@authentiqdocs.com
Questions? Email legal@authentiqdocs.com or write to us at the address in the footer below.